1 reviews | Active since Jan 2010
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<p>We went into builders express on Wednesday last week and didn't qualify for a pensioner discount , because it was on price lock till the end of April. And a delivery fee , but I'd been told a couple of days earlier there was no fee. So we left and on going back today the price had jumped too 80 a bag please explain how a price lock goes off a few days later when we are told we don't qualify as it's on price lock . Disgusting service and lies</p>
Hi Gilbert,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Best regards,
Hi Gilbert,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Best regards,
