******** rejection of a refund request

Good day,

I am writing to formally raise a complaint regarding the ******** rejection of my refund request.

I purchased a sink cabinet online along with a few other items. Upon delivery, I discovered that the cabinet required self-assembly and was not pre-assembled, which I was not happy with upon discovery. Additionally, I was dissatisfied with the quality of the product.

On the same day of delivery, I app**** for a refund online in accordance with my consumer rights. The cabinet was collected in its original, unopened packaging on 31/12/2025.

Despite this, Builders is rejecting my refund request. I have since been going back and forth with customer service representatives who appear to have limited understanding of both consumer protection legislation and Builders’ own refund policies, which are in direct conflict with the Consumer Protection Act.

I expect this matter to be resolved promptly and in compliance with the law. Please escalate this issue to a competent representative or manager who is fami**** with consumer legislation and can provide a lawful resolution.

I look forward to your urgent response.

Kind regards,