1 reviews | Active since Nov 2016

10 Nov 2016, 06:36

Regret shopping here

<p>I was walking through Builders Warehouse Strubensvalley browsing for appliances as i am renovating my home. i came across a Defy dishwasher on special priced R3690. The lady in the dept told me there is one left in stock. So i decided to buy it. I wasn't planning on buying anything i was only there to compare prices. After we paid we said we would return because we were there with a car and the dishwasher would never fit. so they said i should keep my receipt and collect it at the back. Driving all the way to Krugersdorp and returning to Builders they told us that the one they have in stock is damaged. Highly ****ed off and after an arguement they told us they would get one at a different branch and send it to us on monday. Monday came and no delivery... we called the manager and he wasn't much help. so after that arguement he promised it woyld be delivered the next day... Tuesday came, got a call from the driver at 14h00 informing us he is at our house. we were at work and only arrive home after 17h00. se we had a fight with him. we called a neighbour to open the house and help the driver. I arrived home to a dishwasher that wasn't boxed... it had bird **** on it. inside the washed it was wet... ***. it doesn't close properly. the container that holds the dishwash tablet keeps popping open. i am at a loss for words. i am so dissappointed. We thought we weren't closing the it properly bla bla bla and left it. so now i am sitting with a dishwasher i wish i had never bought. I will not be shopping for expensive appliances at builders again.</p>

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Replies (4)
Builders Warehouse
Builders Warehouse's reply10 Nov 2016, 07:46
Official

Hi Wilmari,

Thank you for your feedback.

I’m sorry to hear about your recent experience.

I've escalated this to store management for it to be looked into and for corrective measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

's update10 Nov 2016, 09:41
Reviewer Update

Thank you for your rapid response. i hope this can get resolved. I will change my review to a much better rating once resolved.

's update10 Nov 2016, 21:57
Reviewer Update

A lady called me today to arrange for a replacement. no fuss at all from her. thank you. i will change my rating once this happens. so far i am impressed. thank you very much.

's update17 Nov 2016, 14:28
Reviewer Update

A new dishwasher was delivered. the door closes properly and works great. Excellent customer service and rapid response from the team. There was no hassle getting a replacement dishwasher. Thank you very much.