SJvV
SG Jansen van Vuren

1 reviews | Active since Jul 2010

03 Feb 2025, 13:08

Refusing refund for faulty products

I recently bought 8 Bluechem pool floaters when they were on special, and I now believe they were reduced to get rid of the stock because they are faulty. My pool was crystal clear and sparkling blue when I put these floaters in, and within 48hrs my pool had turned green. At first, I blamed the weather, but soon realized it was the floaters. You can hold them right against your nose and not even smell any chlorine. Other floaters smell like chlorine from meters away! The chemicals used to make these are obviously either generally inferior or from a bad batch. This was proven when I put new floaters of a different brand in my pool and it started turning blue again by the next day. I then took those floaters out and left only the Bluechem ones in, and once again, my pool turned green. Now I am stuck with 6 unopened useless pool floaters because Builder's Warehouse is refusing to provide a refund or to replace them with a proper brand, and this company, Bluechem, doesn't seem to truly exist. There is no sign of it anywhere on the internet, the website URL printed on the floaters does not exist (the entire website is nonexistent!), and they are completely uncontactable. There is something very suspicious going on with this brand and Builder's Warehouse is refusing to accept accountability for selling these ***** products from a company that seems to be a facade.

0
Replies (5)
Builders Warehouse
Builders Warehouse's reply05 Feb 2025, 11:32
Official
Hi SG Jansen van Vuren, 

Thank you for bringing this to our attention.

I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.

What was the name of the store you purchased it at so I could escalate this for you. JF 




SJvV
SG Jansen van Vuren's update05 Feb 2025, 13:29
Reviewer Update
It was an online order, so I am unsure which local branch it was dispatched from. It would have been either Margate or Shelly Beach. I received an email yesterday from someone who asked for the proof of purchase and photos of my pool before and after using this faulty product - all of which I provided. I have received no further response.
Builders Warehouse
Builders Warehouse's reply05 Feb 2025, 13:41
Official
Please send me the order number and I will check for you. JF 
SJvV
SG Jansen van Vuren's update05 Feb 2025, 14:00
Reviewer Update
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Builders Warehouse
Builders Warehouse's reply05 Feb 2025, 15:40
Official
Thank you so much. JF