Refusal to refund

I was given a gift and also had the receipt for proof of purchase from Builders Warehouse, Rivonia however I didn't want the gift as I had no use for it and decided to return it to Builders within 3 days but only to be told that I cannot get a cash refund because their policy which was changed in 2021 states that returns will be credited to the way it was purchased, so if it was purchased on a credit card, it must be returned to the credit card. This policy is not advertised on the purchase slip for returns so how is the public supposed to know. Since 2021 and not updated, pathetic.Now I understand that but if you given as a gift, the person does not leave the credit card with you as well in case of returns.A sales manager, Eugene Maake was called by the staff in the returns office and I explained my problem but he point blank refused to assist and referred to the policy , I did tell him that the policy must not be displayed in their office only but must reflect and be visible to the public on the receipt. His resp was that they busy updating which is a bull**** story, almost 4 years down the line and only updating now and he as manager failed in my opinion to use his discretion or common sense which I think that he lack in order to attempt to assist as this is exception to the rules so surely they should have a plan in place to address my type of situation, but no, it's too easy to hide behind a policy and decline to refund, that's why have managers in place to handle exceptions other than the day to day operation. Very disappointing especially I am a regular customer at Builders Rivonia, you can get references of me from Hilton, Robert, Ralph ,Celia and many others in your store ..Be transparent and advertise your full returns policy on the till slip and not keep to yourself in an office These 2 items that I needed refund costs abou R800 which is a waste of money now, what am I to do with the products if Builders refuse to refund. The gift was given by a person that lives 100 km from Rivonia so do Builders expect him to come all the way with his credit card to do return, hence I say, no logic or common sense app**** by your so called sales manager, Eugene Maake