Refund ****

This **** of a warehouse has ensured that they make refunds as difficult as possible and if I don't get my money back within 24hrs, rest assured, this will trend across all social media platforms, including mainstream newspapers. I am seeing the same Complaint from customers about the issues and someone needs to get FIRED.

I made an online purchase almost a month ago buying a product they advertised online. 11 days later, was informed that their supplier was out of stock. The amount was "credited back" into my online profile although to date, it's not reflecting. Was then told I can go to the nearest Builders to collect the funds. Not possible because I work and stay in Jo'burg CBD and there's no Builders.

I was told to send my ID and bank statements as well as a refund form they sent me, which I did. And to date, no feedback has been provided.

What Builders Warehouse is not going to do is send me from pillar to post when I want my money back. The strategy here is to make refund difficult so we can give up and buy other things with the same money. LISTEN AND LISTEN VERY CAREFULLY, IF THAT'S WHAT YOU USUALLY DO TO CUSTOMERS AND GET AWAY WITH IT, THAT BUS STOPS HERE!!!!