Refund Please!

I bought a few items for my toilet repair with a gentleman who claimed to be a plumber but turned out to be a ***** at Builders Warehouse Noordwyk Midrand.

Amongst the items bought was of course a toilet. The ***** claimed the toilet did not come with a toilet seat. I bought one.

At the till he swiped his Builders card before I swiped my debit card for the purchase. I asked the ***** what the card was for and he told me it was for loyalty points.

When we got home and opened the toilet, we found it had a toilet seat so we went back to Builders Warehouse for a refund.

The lady at the Returns/Refunds counter didn't seem eager to work let alone help us. Anyway, she told us that the money would be returned to the card that made the purchase. I asked her if it was returning to 'this' card as I took out my brown Capitec card to show her, and she said yes.

I waited two weeks for the refund. Nothing. Today I went to Builders Warehouse to ask for my refund. Long story short, apparently the money was refunded into the Builders Warehouse Card belonging to the *****. The *****'s name is Tapiwa Pondayi, Customer number: ***.

I am calling him a ***** because he duped me into thinking the card was a loyalty card and convinced me the funds would be debited back into my account. He has been avoiding my phone calls and has blocked me on WhatsApp.

The lady at the Noordwyk, Midrand Builders Warehouse should get act together. She isn't rude but her lethargic demeanor comes across as though she doesn't want to work. I asked her twice if the purchase made would be returned to my debit card and she said yes. I don't want to blame her for Tapiwa's thievery but the error cost me big time. She told me no refunds are refunded by cash but today when I went there another gentleman told me if I paid with a debit card I should have received cash as a refund.

The return policy is confusing for a novice Builder Warehouse shopper like myself. On the literature on the receipt and on walls in the building it doesn't let customers know when and how they will be refunded. It just gives guidelines on the 'ifs'.

I have proof that the funds came from my account with my bank statement. How can Builders Warehouse assist me in getting my money back?