1 reviews | Active since Jul 2011
Refund of my item
I bought a pool cleaning item of a particular brand to replace my existing item of the same make. I then realised that my item was working perfectly, less than a year old.
I tested the device but realised my "older" device was in perfect condition. Builders Warehouse said they could not refund me without the 3rd party making contact with me first.
The company did and I explained to them my situation and they agreed that I qualify for a refund.
On 2 occasions I emailed them and they never returned my emails. I also phoned them numerous times and the sales agent who I originally dealt with(verbally and by mail) never got back to me.
This is about 3 weeks now and I want my money bac**** Please respond
Hi Steven,
Thank you for your feedback regarding our returns process.
I’m sorry you’ve not received any response regarding the return of your pool cleaner to our Constantiaberg store.
I can assure this isn’t the type of experience we want you to have at any of our stores.
I've spoken to the Customer Service Manager at our Constantiaberg store regarding your feedback and he has advised he will investigate and address this.
We will also address the importance of Customer Service to the rest of our staff to insure this doesn’t happen again.
I trust this feedback finds you well and if there is anything I can assist you with, kindly let me know.
Thanks again for bringing this to our attention and have a great weekend.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Hi Steven,
Thank you for your feedback regarding our returns process.
I’m sorry you’ve not received any response regarding the return of your pool cleaner to our Constantiaberg store.
I can assure this isn’t the type of experience we want you to have at any of our stores.
I've spoken to the Customer Service Manager at our Constantiaberg store regarding your feedback and he has advised he will investigate and address this.
We will also address the importance of Customer Service to the rest of our staff to insure this doesn’t happen again.
I trust this feedback finds you well and if there is anything I can assist you with, kindly let me know.
Thanks again for bringing this to our attention and have a great weekend.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent