RS
Romano S
1 reviews | Active since Apr 2018
14 Oct 2023, 23:00
Refund nightmare
Do I need to give a star?
Awaiting refund into my bank account from the 9th of October 2023.
Guess this is a normal thing around builders warehouse
Very frustrating really.
I was not going to get the opportunity to get products from builders without payment yet getting my own money back is such a nightmare.
We really need to rethink ourselves as humans.
Helpful (0)
Replies (8)0
Replies (8)
Builders Warehouse's replyOfficial
15 Oct 2023, 08:52Hi Romano,
Thank you for getting in touch with us. I am sorry for the level of service you have received as well as the inconvenience caused to you.
Your refund request has been sent to our accounts team. The funds should reflect in your account within 7 to 14 working days. JF
Thank you for getting in touch with us. I am sorry for the level of service you have received as well as the inconvenience caused to you.
Your refund request has been sent to our accounts team. The funds should reflect in your account within 7 to 14 working days. JF
Builders Warehouse's reply15 Oct 2023, 08:52
Official
Hi Romano,
Thank you for getting in touch with us. I am sorry for the level of service you have received as well as the inconvenience caused to you.
Your refund request has been sent to our accounts team. The funds should reflect in your account within 7 to 14 working days. JF
Thank you for getting in touch with us. I am sorry for the level of service you have received as well as the inconvenience caused to you.
Your refund request has been sent to our accounts team. The funds should reflect in your account within 7 to 14 working days. JF
RS
Romano S's updateReviewer Update
15 Oct 2023, 09:217 - 14 days from when? As this should have been done on the 9th already!
Could I get proof of payment asap please?
Could I get proof of payment asap please?
RS
Romano S's update15 Oct 2023, 09:21
Reviewer Update
7 - 14 days from when? As this should have been done on the 9th already!
Could I get proof of payment asap please?
Could I get proof of payment asap please?
Builders Warehouse's replyOfficial
15 Oct 2023, 09:35I will check with our team for proof of payment and I will let you know. JF
Builders Warehouse's reply15 Oct 2023, 09:35
Official
I will check with our team for proof of payment and I will let you know. JF
RS
Romano S's updateReviewer Update
15 Oct 2023, 09:41Thank you very much i will be awaiting your response
RS
Romano S's update15 Oct 2023, 09:41
Reviewer Update
Thank you very much i will be awaiting your response
Builders Warehouse's replyOfficial
15 Oct 2023, 09:42You are most welcome. JF
Builders Warehouse's reply15 Oct 2023, 09:42
Official
You are most welcome. JF
RS
Romano S's updateReviewer Update
16 Oct 2023, 08:52And still I wait I have escalated this to the complaint commission of south africa I am now at a point where being nice is gone.
I want my money back their is no reason for your hold up.
This is really inhumane of builders.
I want my money back their is no reason for your hold up.
This is really inhumane of builders.
RS
Romano S's update16 Oct 2023, 08:52
Reviewer Update
And still I wait I have escalated this to the complaint commission of south africa I am now at a point where being nice is gone.
I want my money back their is no reason for your hold up.
This is really inhumane of builders.
I want my money back their is no reason for your hold up.
This is really inhumane of builders.
RS
Romano S's updateReviewer Update
16 Oct 2023, 08:54Big dogs like builders think they run things in south africa and are untouchable doing this to the people that make you exist disgusting
RS
Romano S's update16 Oct 2023, 08:54
Reviewer Update
Big dogs like builders think they run things in south africa and are untouchable doing this to the people that make you exist disgusting
Builders Warehouse's replyOfficial
16 Oct 2023, 10:46Hi Romano,
I'm sorry for the delay and that you haven't received your refund.
We'll follow up and will be in touch with feedback.
Regards
BB
I'm sorry for the delay and that you haven't received your refund.
We'll follow up and will be in touch with feedback.
Regards
BB
Builders Warehouse's reply16 Oct 2023, 10:46
Official
Hi Romano,
I'm sorry for the delay and that you haven't received your refund.
We'll follow up and will be in touch with feedback.
Regards
BB
I'm sorry for the delay and that you haven't received your refund.
We'll follow up and will be in touch with feedback.
Regards
BB