Refund Hassle

22 July 2021 I ordered a HK cupboard top-box online for R1200. It was to be delivered in about 10 working days. On the 29th July 2021 I received an e-mail informing me they were out of stock, they will have stock 31st August 2021. I said it's ok. Ene of August i receive yet another e-mail informimg me that they have to cancel my order due to their supplier not delivering. So either they refund me or i can buy something else to that amount. I opted for a refund. They immediately refunded into my profile account, but I needed the money paid into my banking account. So on the 13th of september I requested that. They asked for my Id copy and bank statement. I comp****. But up to date I am taken from pillar to post. On the 29th September I was told the payment has been done and it will reflect in my account on Friday the 1st October 2021. Like really now, how much time does a refund take. I am really disappointed at Builder's customer service regarding this matter. Reference ***