Refund for undelivered item not paid. ******* trying to keep my money

I purchased an order online on 26 May 2020and was advised that the item would only arrive in stock on 9 June 2020. After having placed the order and paid, I receive absolutely no communication regarding my order. Not that it was confirmed or received. I had to email, online chat with agents and call after them all the time. I received an email from a lady named Bronwyn after again, I had to chase after them informing me that the stock would arrive on said date. Closer to the date, I logged on to the online chat option and again was told that the item had been in store since 9 June 2020. I then go into the store on Saturday, 12 June to collect the item to my dismay, the store hadn’t picked up my order number at all. No surprise here as they were pathetic from the get go. I lady by the name of Celeste Bezuidenhout had also been replying to my emails and now is nowhere to be found in response to my emails. Infact, besides not being able to locate my order number, the store also confirmed that they hadn’t had that product in,in months. So no order number and no stock. I feel as though my pet bird would have done a better job here with this mess! Suddenly no one responds on the online chat platform anymore. As though they are purposefully ignoring as they can very well see who they are talking about. I then call the customer care number on Saturday and what do you know, another story. They have not received my payment which I made on 26 May 2020 clearly stating the order number. Anyone else seein how this story keeps changing? I feel as though I am deadline with a group of brain dead people. First there was “no” order number then “no stock” delivered to the store despite being told TWICE that stock had arrived to now “no payment”. If you are going to try ***** my money, at least have some kind of tact and be consistent with one story! I told the lady on the phone on Saturday that I wanted my money back immediately. Here I am, still waiting. How long does it take to do your job properly. I want my money NOW!