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nkuli D
1 reviews | Active since Oct 2018
29 Sept 2025, 14:11
Refund fiction
Refund was promised to be paid in 14 working days. It has been beyond that time and there is no refund in sight. Customer support cannot see my refund. Thank goodness I have screen shots. Extremely disappointed by how I was treated.
Helpful (0)
Replies (8)0
Replies (8)
Builders Warehouse's replyOfficial
29 Sept 2025, 14:57Hi Nkuli,
Thank you for contacting us.
Please provide me with your bank statement from 4th September up to 14 working days after the refund so that I can escalate this for you.
I do apologize for the delay and inconvenience caused to you. JF
Thank you for contacting us.
Please provide me with your bank statement from 4th September up to 14 working days after the refund so that I can escalate this for you.
I do apologize for the delay and inconvenience caused to you. JF
Best regards,
Builders Warehouse's reply29 Sept 2025, 14:57
Official
Hi Nkuli,
Thank you for contacting us.
Please provide me with your bank statement from 4th September up to 14 working days after the refund so that I can escalate this for you.
I do apologize for the delay and inconvenience caused to you. JF
Thank you for contacting us.
Please provide me with your bank statement from 4th September up to 14 working days after the refund so that I can escalate this for you.
I do apologize for the delay and inconvenience caused to you. JF
Best regards,
Builders Warehouse's replyOfficial
29 Sept 2025, 15:11You can email it to *** and send me the reference number you will receive after sending the mail. JF
Best regards,
Builders Warehouse's reply29 Sept 2025, 15:11
Official
You can email it to *** and send me the reference number you will receive after sending the mail. JF
Best regards,
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nkuli D's updateReviewer Update
29 Sept 2025, 15:22I can't see the email address to send to.
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nkuli D's update29 Sept 2025, 15:22
Reviewer Update
I can't see the email address to send to.
Builders Warehouse's replyOfficial
30 Sept 2025, 08:55The email address is ***
Best regards,
Builders Warehouse's reply30 Sept 2025, 08:55
Official
The email address is ***
Best regards,
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nkuli D's updateReviewer Update
30 Sept 2025, 09:23Good day,
The reference number after sending the email is: 1I3EG
The reference number after sending the email is: 1I3EG
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nkuli D's update30 Sept 2025, 09:23
Reviewer Update
Good day,
The reference number after sending the email is: 1I3EG
The reference number after sending the email is: 1I3EG
Builders Warehouse's replyOfficial
30 Sept 2025, 10:43Thank you so much. We are working on it to have it resolved. JF
Best regards,
Builders Warehouse's reply30 Sept 2025, 10:43
Official
Thank you so much. We are working on it to have it resolved. JF
Best regards,
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nkuli D's updateReviewer Update
30 Sept 2025, 14:29I got the payment, Thank you.
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nkuli D's update30 Sept 2025, 14:29
Reviewer Update
I got the payment, Thank you.
Builders Warehouse's replyOfficial
30 Sept 2025, 14:39You are most welcome. JF
Best regards,
Builders Warehouse's reply30 Sept 2025, 14:39
Official
You are most welcome. JF
Best regards,