Refund

I would like to state that I am extremely disappointed with the service I have received from Builders Warehouse service when it comes to my refund. I bought the mirror online on the 25th of July 2023, I went to the shop to return the mirror on the 23rd of August 2023 and was assisted by Cashier Sostinah Mthom at the Builders Warehouse Rivonia and she said to me the money will be refunded to the debit card that was used to purchase the mirror Online. Two weeks after that I made a call to follow up about my refund and I was told that the money was refunded to my profile which I wasn't made aware of and they explained the refund process and I was given a form to fill in for a refund and was told to send my proof of payment, ID and slip I did that, so during the week I was told to resend my ID copy and I should receive my refund today the 08th of September, only to find out that's not the case my form is not completed while it was and only the office part of the form was not. They have not responded to my email and till to this day I have not received my refund.