NS
Nicole S
1 reviews | Active since Oct 2017
14 Oct 2017, 09:37
Really builders?
Standing in your store TRYING to spend lots of money and your staff have to be begged to help... honestly I'm so close to walking out
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Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
14 Oct 2017, 12:53Hi Nicole,
Thank you for your feedback.
As per our telephonic conversation I would like to apologise for the service received at our board cutting and tools department. I've escalated the matter for our store manager to have a look into and address this.
Thanks again for bringing this to our attention and have a good day.
Regards,
Bronwynne Nel
Customer Service Agent
Tel: ***
E-mail: ***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
Best regards,
Builders Warehouse's reply14 Oct 2017, 12:53
Official
Hi Nicole,
Thank you for your feedback.
As per our telephonic conversation I would like to apologise for the service received at our board cutting and tools department. I've escalated the matter for our store manager to have a look into and address this.
Thanks again for bringing this to our attention and have a good day.
Regards,
Bronwynne Nel
Customer Service Agent
Tel: ***
E-mail: ***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
Best regards,
NS
Nicole S's updateReviewer Update
19 Oct 2017, 16:41Thank you very much to Bronwyn in the customer service department and Cliffie, store manager at Strubens Valley. Your commitment to follow up has been outstanding, looking forward to returning to store to see the promised improvements.
NS
Nicole S's update19 Oct 2017, 16:41
Reviewer Update
Thank you very much to Bronwyn in the customer service department and Cliffie, store manager at Strubens Valley. Your commitment to follow up has been outstanding, looking forward to returning to store to see the promised improvements.