****** despicable attitude @ returns counter

<p>As you can see from my older reports I have complimented other Builders branches in the past (Abraham@ Builders Ballito, Khaya@ Builders The crescent and Ben on the paint counter at Builders The crescent) I have also complimented excellent returns service like that provided by Matt @ CTM Umhlanga.</p> <p>Well, I have to say that the two women on the returns counter at Builders Riverhorse have to be the worst. They have zero customer s&nbsp;k i l ls and I was horrified when I heard the ****** comment made about a woman in a muslim headscarf when she left after returning a light fitting. The one lady said to the other "I dont trust those ones they carry bombs". I was speechless! Its simply despicable. But it does illustrate the very poor attitude that these ladies have about customers. Because I didnt have a receipt I was made to feel like an absolute ******** who was trying to get something for free when in fact I was returning an unused product for a latent manufacturing defect which was clearly as a result of poor manufacturing. I wasted my time petrol and energy with these two ladies after manager at the same store had told me to bring it back some 6 weeks earlier. I was stupid enough not to get the managers name and ID number so now I was presumed a ******** when in fact Builders had sold me a defective item and cost me time and money, in me having to run around. No empathy or understanding whatsoever from these ladies on the counter. I reported this to Zaid the Admin manager to raise with the GM and told him to check the returns register to verify a muslim lady had returned a light fitting earlier as I know these two ladies will deny what was said. Can you believe they said such a thing in front of a customer! The staff at the returns counter need to go to Matt at CTM Umhlanga for training or take customer advice from Abraham in the garden dept at Builders Ballito.</p> <p>The returns counter at Riverhorse has zero customer service s&nbsp;k i l ls. They didnt offer one apology and instead I was made to feel like a ******** - UNACCEPTABLE.</p> <p>They need urgent retraining as I certainly wouldnt have them in my business.</p> <p>I think senior management at Massmart should go study the CTM business model where a customer doesnt need a receipt to return something - all he needs is his ID number!</p> <p>This experience has seriously changed&nbsp;my view of Builders even though I've experienced great service at other branches.</p> <p>Riverhorse , through their appalling customer service cost me time, money, energy and ruined my Youth day when I was planning to do some DIY at home.</p> <p>&nbsp;</p>