Quotation given without confirming if there was stock
<p>I am LIVID! Tanya Martin from head office sent me to Southgate store without confirming if they had the products I wanted in stock? They had NOTHING in stock for the 1 of the 2 products I wanted. She didn't first confirm with Builders Express Southgate f they had the products I wanted in stock?</p> <p>I didn’t appreciate using my time and resources to drive to Southgate only to be told that they don’t have any stock and never had any. Please check if there is stock in store first before you send the clients there.</p>
I didn't select Builders Warehouse in this case but rather Builders itself
I didn't select Builders Warehouse in this case but rather Builders itself
Hi Jennifer
Thank you for your feedback.
I'm sorry our Southgate store didn't have stock of one your quoted items.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Jennifer
Thank you for your feedback.
I'm sorry our Southgate store didn't have stock of one your quoted items.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent