1 reviews | Active since Jan 2016
Quality - leaves a lot to be desired
I bought a brand new RYOBI angle grinder in November and it lasted right up until the weekend before Christmas. This was for doing renovation work at home which has cost a fortune and spent mostly with Builders. I have other Ryobi products and had no issues previously. I take it back to my great local Builders (which they have been!) and it has to be sent off to be sorted out - I think that's fine as its under warranty and its easy to sort out.<br> <br> After handing it in on the 19th December, it takes till the 13th January to actually go into the repair centre and only on Friday 29th January did I receive a quote to repair!? <br> <br> Not only that, but be because of the delay I have had to buy another angle grinder because I need to continue with the work!! Money does not grow on trees! Now I will have 2 grinders (1 \broken\") and both under warranty!!! Thanks Ryobi - Won't be buying your products again.<br> <br> My local Builders has been great otherwise!! Only let down by poor products/ repair process. <br> "
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
