RY
Robert Y

1 reviews | Active since Mar 2016

23 Oct 2020, 10:20

Promotional Discounts.....I don't think so!!!!

No issue with the selection at Builders Warehouse ( I predominantly use the Table View store) Service is OK as well.

What I cant really fathom is why this company / store actually puts anything on promotion, as when you pay for the item at the POS....their system ALWAYS (and I am willing to substantiate my claim that this ALWAYS happens) denotes the pre-promotional price. The time taken to sort the matter out is ridiculous...often holding up already long queues and inevitably leads to you leaving without the needed item. I am sure most understand how a POS system works....Builders, please explain how it is that you cannot get this simple matter right???? I was "caught" again this morning and (as a result of my not checking my slip) I have to make my way back to Builders....for a credit. Total waste of time....or is it not just a ploy....???

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply23 Oct 2020, 11:39
Official
Hi Robert,
Thank you for your feedback. I'm awfully sorry for the service you've received. We need to address this. Kindly share your details in the following text.
eg: rob at gmail dot com and zero eight six zero two eight four five double three.
Looking forward to your reply.
Regards,
Athena
RY
Robert Y's update26 Oct 2020, 09:06
Reviewer Update
Hello Athena.....the 0860 number supp**** is for your call centre....no-one knows who you are? The very impolite call taker transferred me to the table View store....after asking for you, I was met with silence and then the operator hung up....???????

RY
Robert Y's update23 Feb 2021, 18:37
Reviewer Update
Incidentally....it appears that highlighting these issues are a waste of time, as these folk are not really interested in getting back to you or resolving issues. Apparently, this tactic of "ambush pricing" is still very much in force, I have heard.....