******* products sold and refunds dodged and avoided Kenilworth store terrible staff!!!

I have been to your store many times to demand my refund your return is aligned to the consumer protection act - I want my refund today!

Your refund policy is not aligned to the consumer protection act and your customer service is disgusting.

Broken item in store no refund issued

I have been waiting for refund for days - over 15 calls - not one email received from anyone.

Your service sucks and I refuse to enter any mass mart store ever again! Refund me! Your item is not safe! I don’t want it! It’s still broken and unsafe!

The item is still broken and defective based on the pictures I have in my possession. You are now posting inaccurate information regarding the defective 3month old Kenwood fan - what a bunch of nonsense!

Also the defective fan was sent to a repair centre contracted to Builders and the two dislodged pieces that shot into my face when switching the on is still in my ****ssion - so how does this home made report have any weight when you as a social media admin person can’t see the item in question.

Your refund policy is not aligned to the consumer protection act

Your store sales manager informed me after showing him the two dislodged plastic pieces from the propellor and then he proceeded to say that that specific piece is not under warranty - how does a sales manager say this after the incorrect repair report also didn’t detect the broken part on the fan? I’m clearly being given the run around

Still no replies from this dodgey team