PB
Pj B

1 reviews | Active since Oct 2015

10 Oct 2015, 12:55

Product under warranty refusal to take back

Bought LED lights with a year warranty. 2 months later product doesn't work and they refuse to take it back or give me a refund or voucher when I returned 7 months later. So product is still under warranty. They say they will have to talk to the supplier first. I didn't buy it from the supplier I bought it from them. Very unhelpful and very unfriendly. They will never see me again. <br> They also said that if the product will be replaced I must drive very far to collect it again. <br> I've heard about their shocking after sale service. Now I've experienced it.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply10 Oct 2015, 14:09
Official
Hello Hurley,

Thank you for your feedback.

As per our telephonic conversation, i have escalated the matter to the Bloemfontein branch.

I will be in contact with you as soon as I have feedback.

Sorry for the inconvenienced caused.

Regards
Melissa