RK
ROCHELLE K

1 reviews | Active since Aug 2011

17 Apr 2024, 13:25

Product fail-management blames client

Two weeks ago I went to the store for can spray for ice buckets I was using for an event. I followed the suppliers instructions on the can and listened to the sales advisor in store. The spray lasted exactly 20minutes and started peeling from the buckets.

The following week I returned the spray and took the buckets with me to the store. They denied me any sort of help and I showed them. I wasted money purchasing the product that didn't even work.

The managers were arrogant and rude!! Took my half can without reimbur*****t. Kept then called and told me I should've used Primer which wasn't mentioned when I asked for help in store or on the can. I asked them to contact the supplier and get back to me. Instead the manager called to tell me I didn't use the product and I should've known to use primer.

As of today no feedback from the store manager.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply17 Apr 2024, 13:35
Official
Hi Rochelle,

Thank you for bringing this to my attention.

I'm sorry for the experience you've had and the service you received from management regarding the spray.

I will have this matter escalated for you and I will keep you updated.

Kind Regards
SM.

Best regards,

RK
ROCHELLE K's update17 Apr 2024, 14:49
Reviewer Update
I appreciate the store manager calling me back so soon

He wasn't aware of my compliant.

Thanks again for reaching out
Builders Warehouse
Builders Warehouse's reply17 Apr 2024, 14:54
Official
Hi Rochelle,

You're welcome, and thank you for the feedback.

If you need anything else, please let us know.

Kind Regards
SM.

Best regards,