SS
Snego S
1 reviews | Active since Jun 2019
17 Jan 2026, 10:47
Product and service not delivered
Good day
On 2 January 2026 I purchased the black shower enclosure which was R2 499 and is now R2 000 including the R800 installat fee, I was also charged a delivery free even though my order was over R500.
We have not received our shower enclosure, the installation department called on the 7th to only say have they can do installation on 16 Friday, Builders warehouse only sent an invoice yesterday evening via email, we informed them gentlemen from installation who called that that the shower enclosure was not delivered as yet and he said he will arrange for the shower enclosure to be delivered (this is beyond 2-5 businesses days) he said they would collect it. They have not come through they called to say they would come at 2pm and later said they have a car breakdown and will come on Saturday morning at 10:15, there is no one here as yet.
This is an I convenience of u professional poor planning or service on Builders part, you treat people like you are doing them a favour. If this is another string along an you please give me my full refund and keep your product and service. Thanks
Helpful (0)
Replies (6)0
Replies (6)SS
Snego S's updateReviewer Update
17 Jan 2026, 10:57The installation has arrived now. But the Builders Corner Entry Shower Enclosure seems small. We he has contacted his office to see if we can do an exchange. We will see how they are going to handle this part of the query now.
SS
Snego S's update17 Jan 2026, 10:57
Reviewer Update
The installation has arrived now. But the Builders Corner Entry Shower Enclosure seems small. We he has contacted his office to see if we can do an exchange. We will see how they are going to handle this part of the query now.
Builders Warehouse's replyOfficial
17 Jan 2026, 11:12Hi Snego,
Thank you for contacting us.
I apologize for the delay in your order and for any inconvenience it may have caused.
If the enclosure is smaller than the one you have ordered, we will do the exchange for you. JF
Thank you for contacting us.
I apologize for the delay in your order and for any inconvenience it may have caused.
If the enclosure is smaller than the one you have ordered, we will do the exchange for you. JF
Builders Warehouse's reply17 Jan 2026, 11:12
Official
Hi Snego,
Thank you for contacting us.
I apologize for the delay in your order and for any inconvenience it may have caused.
If the enclosure is smaller than the one you have ordered, we will do the exchange for you. JF
Thank you for contacting us.
I apologize for the delay in your order and for any inconvenience it may have caused.
If the enclosure is smaller than the one you have ordered, we will do the exchange for you. JF
SS
Snego S's updateReviewer Update
17 Jan 2026, 15:05Good day,
I can confirm the R2499 was refunded from my account for the shower, the R190 delivery fee I was charged was not.
The shower installation company (separate entity but the service is attached to the product you order on Builders website) who collected the shower enclosure at builders will not refund as they have came through as there the builders and their terns and conditions.
To the public; CTM is selling similar products at almost the same rate and some at the same price. I would advise you try their service and compare their provided terms and conditions provided on their website. Thanks
I can confirm the R2499 was refunded from my account for the shower, the R190 delivery fee I was charged was not.
The shower installation company (separate entity but the service is attached to the product you order on Builders website) who collected the shower enclosure at builders will not refund as they have came through as there the builders and their terns and conditions.
To the public; CTM is selling similar products at almost the same rate and some at the same price. I would advise you try their service and compare their provided terms and conditions provided on their website. Thanks
SS
Snego S's update17 Jan 2026, 15:05
Reviewer Update
Good day,
I can confirm the R2499 was refunded from my account for the shower, the R190 delivery fee I was charged was not.
The shower installation company (separate entity but the service is attached to the product you order on Builders website) who collected the shower enclosure at builders will not refund as they have came through as there the builders and their terns and conditions.
To the public; CTM is selling similar products at almost the same rate and some at the same price. I would advise you try their service and compare their provided terms and conditions provided on their website. Thanks
I can confirm the R2499 was refunded from my account for the shower, the R190 delivery fee I was charged was not.
The shower installation company (separate entity but the service is attached to the product you order on Builders website) who collected the shower enclosure at builders will not refund as they have came through as there the builders and their terns and conditions.
To the public; CTM is selling similar products at almost the same rate and some at the same price. I would advise you try their service and compare their provided terms and conditions provided on their website. Thanks
Builders Warehouse's replyOfficial
19 Jan 2026, 09:32Hi Snego,
I am glad that you have gotten the refund for the shower enclosure.
You can click on the link below to view the terms and conditions of our refund policy:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOop0t2x3inS7As7A8V7qRw2KjnFNXQ6u0F2tfJPfuwMmoUeh6aEx
Should you need help with anything else, please feel free to message us. JF
I am glad that you have gotten the refund for the shower enclosure.
You can click on the link below to view the terms and conditions of our refund policy:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOop0t2x3inS7As7A8V7qRw2KjnFNXQ6u0F2tfJPfuwMmoUeh6aEx
Should you need help with anything else, please feel free to message us. JF
Builders Warehouse's reply19 Jan 2026, 09:32
Official
Hi Snego,
I am glad that you have gotten the refund for the shower enclosure.
You can click on the link below to view the terms and conditions of our refund policy:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOop0t2x3inS7As7A8V7qRw2KjnFNXQ6u0F2tfJPfuwMmoUeh6aEx
Should you need help with anything else, please feel free to message us. JF
I am glad that you have gotten the refund for the shower enclosure.
You can click on the link below to view the terms and conditions of our refund policy:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOop0t2x3inS7As7A8V7qRw2KjnFNXQ6u0F2tfJPfuwMmoUeh6aEx
Should you need help with anything else, please feel free to message us. JF
SS
Snego S's updateReviewer Update
19 Jan 2026, 10:38 Got a email informing me of that I will receive the refund. I have not received the funds in my account. I think my wording implies that the funds were received, that's not the case. Can the emails I send be responded to, I can proof of payment be shared and if you need be to further provide a bank statement showing no funds received, let me know and the same will be shared on email. I understand public platforms are for managing the entity's reputation but not advisable to share personal information. Thanks
SS
Snego S's update19 Jan 2026, 10:38
Reviewer Update
Got a email informing me of that I will receive the refund. I have not received the funds in my account. I think my wording implies that the funds were received, that's not the case. Can the emails I send be responded to, I can proof of payment be shared and if you need be to further provide a bank statement showing no funds received, let me know and the same will be shared on email. I understand public platforms are for managing the entity's reputation but not advisable to share personal information. Thanks
Builders Warehouse's replyOfficial
19 Jan 2026, 12:44You can send all details to ***, and our team will be in touch with you. JF
Builders Warehouse's reply19 Jan 2026, 12:44
Official
You can send all details to ***, and our team will be in touch with you. JF