Price right?
<p>My hubby went to builders today in Robindale off Malibongwe drive.He saw brandering 5 pieces of 3meters strapped together for R80.00. When he wanted to purchase it he was told that it was R80.00 for each piece. He asked to speak to the manager who also confirmed the same story. Surely the consumer should pay the price as indicated regardless of this.My husband left and went to Mica hardware in Boskruin where the brandering individually storred with individual pricing was sold at R39.99 each. What a price difference. Just shows you what a ******* builders express is not to mention their misleading advertising and unprofessionalism. One would expect that a company part of Mass Mart would have greater buying power and therefore better pricing to the public. Very disappointed unsatisfied customer . </p>
Good Afternoon Elaine,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Robindale branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,
Good Afternoon Elaine,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Robindale branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,