AT
Alan T
1 reviews | Active since Mar 2009
28 Mar 2019, 10:17
Poort Customer Service / No product Knowledge / no interest in sales
Wife and I arrived this morning at BW in Moreleta Park, to purchase 5 x internal doors and 5 x 3,2m kitchen tops (Formica - matt). We had original Formica samples with us. Showed Peter the product we wanted. He showed us the apparent real thing. I told him it was the gloss finish. No he insisted, it is the matt you wanted. I removed a piece of the protective plastic an low and behold - it was the gloss finish that I did not want.
No says Peter, he is not sure if he can order. He will have to find out. And if he could order for us, we will be lucky if we get it in three weeks.
So the outcome was simple. We did not bother to look for the doors. We left, went to Timber City in Wonderboom and bought everything there
Builder's - you suck!
Helpful (0)
Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
28 Mar 2019, 15:28Hi Alan,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Builders Warehouse's reply28 Mar 2019, 15:28
Official
Hi Alan,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Builders Warehouse's replyOfficial
28 Mar 2019, 15:31 Hi Alan,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Joshua
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Joshua
Builders Warehouse's reply28 Mar 2019, 15:31
Official
Hi Alan,
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Joshua
Thank you for your feedback.
I'm sorry for the outcome of your visit to our store, I can understand why you'd feel this way towards the whole experience. This is not the kind of service we'd ever want you to experience, I'm sorry that you had to leave elsewhere to purchase the products.
My colleague should have known better especially if what you were supplying wasn't matching up to what we had in store at the time. Going forward, I will ensure that you receive better from us in future, I really hope you consider our store again going forward after we've addressed the matters you've brought to our attention.
Please allow us the opportunity to rectify the necessary, I'll be contacting you shortly to gain more insight on your experience, I look forward to speaking to you and I trust we can ensure a better experience next time.
Regards,
Joshua