Poorest service at builders DIY

Dear mr ceo. I bought a melamine board on tuesday. And asked for it to be cut. Wow … it will take mabe 3 days or more to get cut. Now i understand theres a que… but really ? I phoned today and im told its now seven days!!! My point mr CEO… you probably sit in your chair playing the fiddle while the ships sinking. Massmart has been taking a hiding. But we tend to blame it on covid. But let me tell you…you havent a cue whats happening at store level. Ask for the store manager is asking a dead man for water. And its a common practise at your massmart stores. The management are always hiding and too good to take a call. Yes mr ceo, its true. Do yourself a favour and go under cover and try speaking to a manager or even just order a board to be cut. I bet your investors dont know whats going on at store level! Its only a matter of time. The total laziness of staff just there to receive a salary. It comes from the top mr ceo. But what your staff is good at is offering a refund and happily sending me to the opposition! Good luck as you pull the wool over your investors eyes. Dont blame the economy! Buisness is there . You just too good to take it!