Poor, unprofessional & unhelpful service.

Today 10/06/2026 my 78 year old mother (from Musina Limpopo) and I went to Builders Newmarket to purchase a safe. We had already decided and chosen the unit we were going to buy, however, coming from far away, we wanted to open the box to ensure all the contents were there and that the digital electronic system actually worked. I approached three Builders staff ladies nearby for assistance. All three of them were so distracted by their cellphones (I observed all three phones playing video content which was obviously not work related) and only after a debate between them did one eventually and obviously reluctant decide to assist. After politely explaining to her that we were going to purchase the safe but wanted to open the box first to ensure all the contents were present and the digital system actually worked before travelling to Musina. She refused to allow this saying that all the contents were there and it was def. functional. I requested the floor sales manager who was also blunt and refused to allow us to check or assist us in checking. So we decided not to buy the safe and stated that we would rather buy one at another store that we can be assured of. The Builders staff, including the floor sales manager, told us that we can do what ever we like... Now despite the rude, obnoxious and lack of service which appears to be a fast growing trend at some Builders stores and in particular this one, customers should ask themselves if it is worth buying there. In my case I would have had to buy the unit, and at the soonest open and inspect the contents and functionality outside in the parking lot. And if there was a problem take it back and "maybe" get a refund or (possibly another defective) replacement to go and inspect in the parking lot .... Or worse ... drive hundreds of kilometers before opening a disappointment. They wont see me again and I'll certainly defer anyone from the disappointments they can expect. I am even more disappointed that I have to give them a min 1 star rating. When I walked out with my elderly mother who really struggles to walk, we exited through the entrance. The security lady told us it was a entrance and that we had to go all the way around and exit through the exit point. After the disappointing encounter within the store was was certainly not going to put my mother through that as well and we continued through the entrance to the disabled parking where I was parked. P.s. less than a kilometer away I found the exact same product (that cost less) at another (new) major hardware store. And boy did we get the absolute best and friendly service there.