Poor show Builders and JoJo

On 16 December last year I bought a JoJo pump and a water tank from Builders Express South Coast Mall. On 21 Dec the tank was delivered. On 29 Dec. We got municipal water so I could fill the tank and test the pump. The pump didn't work properly so I took it back to Builders on 4 January for a replacement. They told me that it would only be replaced if it was within 14 days of purchase and that it was now 18 days. They were unconcerned about the fact that it was only 6 days since possible testing. They offered to send a technician around to check on it - which they never did. After endless e.mails and phone calls from the representatives at Builders, a gentleman from JoJo came around on 15 March to look at the pump. He established that the controller was faulty and , on instructions from someone at JoJo, he disconnected it and took it away - for replacement I supposed. On 16 March municipal water failed again. No amount of calls to Builders could get any information from JoJo. 7 days without municipal water, a tank full of water AND NO WAY TO PUMP IT. Poor show, Builders and JoJo.