Poor service received Centurion Builders

Disappointing service received from Builders Warehouse centurion So I went to the store around 17:30 to purchase L brackets that was on special for R59 I get to the isle number 12 and get assistance where an employee confirms the price to be on special and I may need to purchase online and collect on my way out Normal price and shelf price still showed R139 each I did exactly that. Paid online and go to collections online only to find out that the lady there says my item is not reflecting on their system I showed them my phone and offered to send proof of payment and they refused The I requested delivery and that was a whole other issue and then was like it’s okay I will fetch when I have time

First if an item is on special and the mess up is on your end. As a retailer u will need to accomdate the client I am glad I got the price I saw however why not assist me to get my item Now I have to inconvenience my week and see when I can go to the branch and collect that item that only cost R59 I purchased 3 brackets so my total was R177 I provided order number *** and offered to send proof of payment however was just pushed away Maybe it’s cos I went closing time and they did not want to assist me One person even says their system is offline Cos it was like 5 minutes before closing

I am very disappointed Especially if the pricing was incorrect on their need and then I needed pay for the purchase to only find out I can not collect it on my way out after a consultant explained I could I have been a loyal client of builders and the least they could have done is checked my history of purchases online and In store and assist I mean I placed an order for not even 200 and get this It’s unacceptable and will definitely be taking my future purchases to other client orientated stores like chamberlains Very very u happy customer