Poor service, rather go to Leroy Merlin.

I purchased a vacuum from builders on the 8th of December 2025, 7th of Jan 2026 I was forced to return it due to the fact that it had a overall power failure and stop turning on. I returned it and you lady in all her sarcasm told me it will take 21 working days and when I asked what I am suppose to use in the interim she jokingly said nothing,( I hardly find this amusing). I received no confirmation by the 23 rd of Jan about the vacuum, to which I decided to phone and follow up only to be told the supplier only collected the vacuum on the 22nd of Jan, this means it was 11 working days without any progress or communication, I was told after my call on the 23 rd I was told I will receive comms, to my surprise I had to call again om the 31 st of Jan to followup once again, I then spoke to Bongile who seemed to just want me off his case and told me I can come and collect a refund on the 1st of Feb 2026, I asked Bongile to he me a manager to confirm this to which he said it is not necessary. On the 1 st which is today I decided to call again before waisting my diesel and my time driving their to confirm whether or not everything is still as we agreed, to which I had the opportunity of speaking to Penelope who told me that is not the case and I have to wait once more and that she will call me back again… I am probably going to have to call back myself which will still result in no action. We are getting to the point where I will be forced to take myself a new vacuum from the shelf.