Poor Service, Long Wait Time, No Communication

I placed an order on 9th May, with an estimated delivery of 2-3 weeks. The delivery was rescheduled with a wait time of a further 3 weeks, without anyone updating me. It is now 6 weeks after placing the order, the item is no longer available on the website and no communication. I sent a request via the contact form, no response. I called yesterday to follow up on estimated delivery, nobody got back to me. The website says to cancel the order call the contact center. The contact center say only the store (Strubens) can process the request, whom they cannot get hold of. No way to cancel the order online. Thousands that BW have been sitting on for many weeks, I am not looking forward to a drive to the store to get this resolved. Can somebody please assist me. Thank you.