LB
Leonard B
1 reviews | Active since May 2024
22 Aug 2024, 11:19
Poor service from Builders Warehouse online shop!
I purchased Galvanised Corrugated Iron Roof Sheet (0.27 x 3000mm) Qty 10 on line on the 14 Aug, 2024. Told Arrives in 2 - 5 days. I sent a request for feedback on why no material was delivered on Tue, Aug 20, 10:48 AM - received an automated reply that "*** - Ref no. - Thanks for getting in touch, we’re on it" Still nothing I sent a request for feedback on why no material was delivered on Tue, Aug 20, 10:48 AM - received an automated reply that "*** - Ref no. - Thanks for getting in touch, we’re on it" still nothing as of today 11:14 22/08/2024
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Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
22 Aug 2024, 11:27Hi Leonard,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and for the lack of communication regarding your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and for the lack of communication regarding your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Builders Warehouse's reply22 Aug 2024, 11:27
Official
Hi Leonard,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and for the lack of communication regarding your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and for the lack of communication regarding your order.
I will have the matter escalated and our team will be in touch.
Regards,
SR
LB
Leonard B's updateReviewer Update
23 Aug 2024, 07:16Within minutes of posting my review, I received a call from the branch manager and their media representative. I was assured they would make the delivery that day and apologised profusely.
My material arrived that afternoon.
I trust that whatever problem there was has been identified and dealt with.
This, in my view, is how constructive criticism should work. I have received good service when walking into their branches in general, this was the first time I made an online order.
I trust that a glitch has been identified and corrections have been made.
Thank you, Builders and Hellopeter for your service.
My material arrived that afternoon.
I trust that whatever problem there was has been identified and dealt with.
This, in my view, is how constructive criticism should work. I have received good service when walking into their branches in general, this was the first time I made an online order.
I trust that a glitch has been identified and corrections have been made.
Thank you, Builders and Hellopeter for your service.
LB
Leonard B's update23 Aug 2024, 07:16
Reviewer Update
Within minutes of posting my review, I received a call from the branch manager and their media representative. I was assured they would make the delivery that day and apologised profusely.
My material arrived that afternoon.
I trust that whatever problem there was has been identified and dealt with.
This, in my view, is how constructive criticism should work. I have received good service when walking into their branches in general, this was the first time I made an online order.
I trust that a glitch has been identified and corrections have been made.
Thank you, Builders and Hellopeter for your service.
My material arrived that afternoon.
I trust that whatever problem there was has been identified and dealt with.
This, in my view, is how constructive criticism should work. I have received good service when walking into their branches in general, this was the first time I made an online order.
I trust that a glitch has been identified and corrections have been made.
Thank you, Builders and Hellopeter for your service.
Builders Warehouse's replyOfficial
23 Aug 2024, 09:07Hi Leonard,
Thank you for your positive feedback and I am glad you received your items.
Regards,
SR
Thank you for your positive feedback and I am glad you received your items.
Regards,
SR
Builders Warehouse's reply23 Aug 2024, 09:07
Official
Hi Leonard,
Thank you for your positive feedback and I am glad you received your items.
Regards,
SR
Thank you for your positive feedback and I am glad you received your items.
Regards,
SR