POOR SERVICE FROM BUILDERS STRUBENSVALLEY

POOR SERVICE FROM BUILDERS WAREHOUSE, STRUBENS VALLEY. I ORDERED ON THE 8TH OCTOBER 0N PAYPAL. I WAITED AND WAITED AND FINALLY CHECKED ON THEIR WEBSITE. IT SAID CANCELLED. I PHONED THEM AS THE PAYMENT WENT OFF ON MY FNB ACCOUNT. THEY THEN ASKED FOR PROOF OF PAYMENT BUT FNB COULD NOT HELP AS IT WAS DONE THROUGH PAYPAL. I THEN CONTACTED PAYPAL - THEY SAY IT WILL TAKE 48 HOURS TO RESOLVE. WHY DID BUILDERS NOT SEND ME A NOTIFICATION TO SAY THAT THE ORDER WAS CANCELLED??? WHY DID I HAVE TO PHONE 3 TIMES AND WAITED FOR AN E-MAIL. SURELY THEIR ACCOUNTS DEPARTMENT CAN GET INVOLGED AND SORT THIS.