Poor Service from Builders Express Lambton

Hello,

I would like to submit a complaint about the service at your store.

Today I came to refill two gas cylinders, which took more than an hour to fill up.

Upon my arrival I was given two stickers as a reference which the individual who refilled the gas wrote the incorrect reference number when they returned them.

After an hour of waiting for the cylinders to be refilled, I had to spend another +/- 20min trying to leave the store because I was unable to find the stickers and the number on the cylinder, did not match the number written on the papers which I explained that I brought in both cylinders.

No one could assist nor call a manager to assist but rather told that I wont be able to leave without the stickers. How does it take an hour to refill two gas cylinders, if there is no line of other cylinders? This is not the first time I experience such poor service from your store.

Even after waiting for over an hour, we are told that everyone is gone on lunch and only one teller is working. I understand that breaks are important and all companies operate differently but how am I being inconvenience by the lunch breaks but also have one till working during lunch.

Eventually I found the sticker and the individual who took the cylinder’s corrected the store note from a 93 to a 95 (those are the last two digits on the bottle).

I have twice gotten to the store at 16h30 to fill gas and was told there is no gas available and when I went back the next day when you opened there was gas available.

Is this the store is supposed to operate?