Poor service for store manager

I entered Builders warehouse Woodlands on 18 March 2019 and asked the store manager for assistance with industrial carpets. He pointed and said carpert division is over there! I so would have preferred better quality service where he escorts me to the carpet division and hands me over to the responsible salesman. On arriving at the carpet division there was no one in sight. I pressed and pressed the call for assistance button to no avail. I later returned to customer care and requested assistance. The lady walked with me back to the carpet division and opened the "call for assistance " device to see it had no batteries. See left to call someone to assist and 5 minutes later I left the store as no one ever arrived to assist me! Its so sad that customers have to accept such sub standard service!