Item: Builders Warehouse
Rating: 1
Author: Maricha D

Builders Warehouse's replyOfficial

31 May 2020, 14:07

Hi Maricha,

Thanks for your feedback.

I'm sorry to hear the above, not the kind of experience I'd want any of our customers to have. My colleague should have given you info that is accurate and completely understandable. I will ensure this gets addressed with our team who will ensure we improve our service going forward, I wouldn't want this to happen to any of our customers.

I've personally had a look at your profile and I can see that a cancellation did take place, the funds are in your Builders profile. Please note that I will be sharing more info with you via email as I'd like to further assist you with your concerns. When you place an order online with us via instant EFT or debit card payment, funds go to your profile if orders are canceled. You could claim the funds back at any of our branches nationwide, I'll explain all the details via email. Please check my mail to you in your promotions inbox, I trust you will understand everything.

Thanks for bringing this to my attention, I look forward to resolving this promptly for you and as effectively as possible.

Regards,
Josh

Builders Warehouse's reply31 May 2020, 14:07

Official

Hi Maricha,

Thanks for your feedback.

I'm sorry to hear the above, not the kind of experience I'd want any of our customers to have. My colleague should have given you info that is accurate and completely understandable. I will ensure this gets addressed with our team who will ensure we improve our service going forward, I wouldn't want this to happen to any of our customers.

I've personally had a look at your profile and I can see that a cancellation did take place, the funds are in your Builders profile. Please note that I will be sharing more info with you via email as I'd like to further assist you with your concerns. When you place an order online with us via instant EFT or debit card payment, funds go to your profile if orders are canceled. You could claim the funds back at any of our branches nationwide, I'll explain all the details via email. Please check my mail to you in your promotions inbox, I trust you will understand everything.

Thanks for bringing this to my attention, I look forward to resolving this promptly for you and as effectively as possible.

Regards,
Josh

MD

Maricha D's updateReviewer Update

11 Jun 2020, 15:22

Good Day,

Thank you so much for your assistance, I have managed to use my online credit to purchase a new item. Your explanation really assisted a lot!

Thank you again

Kind Regards

MD

Maricha D's update11 Jun 2020, 15:22

Reviewer Update

Good Day,

Thank you so much for your assistance, I have managed to use my online credit to purchase a new item. Your explanation really assisted a lot!

Thank you again

Kind Regards

Builders Warehouse's replyOfficial

11 Jun 2020, 15:51

Hi Maricha,

Thanks for your reply.

Glad to hear you're sorted out ☺ Please feel free to give us a shout on www.builders.co.za if you need anything else.

Have a great week remaining, take care and stay safe*

Regards,
Josh

Builders Warehouse's reply11 Jun 2020, 15:51

Official

Hi Maricha,

Thanks for your reply.

Glad to hear you're sorted out ☺ Please feel free to give us a shout on www.builders.co.za if you need anything else.

Have a great week remaining, take care and stay safe*

Regards,
Josh

Poor service!!!!