Poor service

Placed an order from Cape Gate online for a product that showed it was in stock, paid and everything. Just to get a call to say that the item is in fact not in stock, asked if I was prepared to wait while they order. I suggested that they call to different stores and do an IBT instead.

Then got an sms to say that my collection site was changed to Helderstroom. Called the store in Cape Gate who then told me that I should not worry about an sms and they were on the line sorting it out with Helderstroom as we speak.

Really poor service, as you can literally see on their site which branches have items in-store and those who don't. Waiting for them to get back to me now to see what the hell is happening.