POOR SERVICE & DELIVERY

I went to the store to buy a garden furniture on the 27/01/2015 @ 16h46 and I was attended by a friendly lady who informed of the item on promotion. The item was not on the floor (display) for me to see it. We went to see it at their storeroom. I liked it, however I told them I don't know how to assemble it and if it was on the floor/ display, I would be taking the already assembled item. I requested that I can wait for it so that they can assemble it as they know the product better & if there's anything missing we can sort it in-store. They refused citing, that its too late for them to assemble the set. They are closing @5:30pm. They proposed that I leave it & they will assemble it and deliver it on 28/01/2015. I agreed with the promise made. I received a confirming call on the 28th at 15:22 to deliver and I had to wait for their delivery until 17:00. The driver rocked up with the unit in a box not assembled, which is contrary to the promised made by Dan et al. I phoned Dan to try to understand this, but he dropped the phone on my ear twice. I tried the manager & he's away. Someone needs to tell some lazy people to appreciate their work, as majority of people are jobless in RSA.