poor service - cordless tacker

<p>my brother who is unemployed tries to make money by doing carpentary. he bout a Rapid Cordless Tacker (model BTX530) on 20th July 2016 (C ********** - proof of purchase invoice) from Builders Express Lambton. the staple gun stopped working couple months ago so he took it back. The "Acknowledgement of Receipt of Goods No. 14382" is not dated. </p> <p>Builders Express response was they will book it in for repairs. 3-4days later, my brother received a call from Builders saying he must come to the store. One of the employees said they cannot repair. My brother requested for a refund or a new staple gun as the machine has a 2year warranty. Builders advised that they will send it to the supplier.</p> <p>A month went pass and nobody contacted my brother, so, he went to Builders. He was informed that tehe supplier does not do the fixing/repairing. He asked for a refund. The lady assisting him went onto her system and found someone in Durban to fix it and they said it will be ready in a week. </p> <p>My brother went back last Friday, 21 October. The response he got from the lady who was originally assisting was that she was off (leave) and nobody followed up since. She asked my brother to give her 2 days. He went back after 3days and spoke to the Manager of the store whose response was that he cannot give a refund nor a new machine. </p> <p>My brother could not take on any new assignment and lost his customers due to tthe delay of Builders Express to resolve the issue. My brother was forced to buy another machine. </p> <p> </p> <p> </p> <p> </p>