LN
Leon N
1 reviews | Active since Mar 2015
13 Jan 2025, 14:37
Poor Service - Builders Warehouse
Unprofessional Staff
Been trying to change my detail on my BUILDERS+ cash card since April 2024
1)In store Shelly Beach, the staff indicated they cant help 2)Phoned call center , they logged in my count 5 April 2024 ... nothing changed 3)In sore Marburg , 5 December , Beryl from their admin say she send my change request to their HQ 4)Help desk email , 10 Jan 2025 , they say they cant help I have to contact a different department WHY CANT THEY JUST FORWARD MY REUEST TO THAT DEPARTMENT ? 5)Changes Department , 10 Jan 2025 forwarded my complaint to chances dept with full detail
Today is 13 January 2025 14h35 and not a single person rep**** to me nor contacted me
Absolutely poor service
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
13 Jan 2025, 14:49Hi Leon,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Builders Warehouse's reply13 Jan 2025, 14:49
Official
Hi Leon,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
LN
Leon N's updateReviewer Update
14 Jan 2025, 15:39Hi there
This is my reply ? According to builders customer service i have a RCS account ??
I never signed up for that
Good day,
I trust this email finds you well.
Kindly note that you have a Builders RCS card therefore you need to contact RCS on ***.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Regards
Zayden-Kelly De Bod
Customer Contact Centre Agent
Tel: ***
E-mail:***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Builders Team,
From: Leon Neethling <***>
Sent: 14 January 2025 09:01
Subject: [EXTERNAL] Re: Response From Builders [#795N]
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi there
I have a cash account with you so where is RCS involved?
On Tue, 14 Jan 2025, 11:11 Customer Contact Center, <***> wrote:
Good Day,
I hope this email finds you well.
We do apologize for the inconvenience.
To follow up on your query please contact RCS:***
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Kind Regards
Ethan Coulsen
Customer service
Tel: ***
E-mail:***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
please consider the environment before printing this email
This is my reply ? According to builders customer service i have a RCS account ??
I never signed up for that
Good day,
I trust this email finds you well.
Kindly note that you have a Builders RCS card therefore you need to contact RCS on ***.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Regards
Zayden-Kelly De Bod
Customer Contact Centre Agent
Tel: ***
E-mail:***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Builders Team,
From: Leon Neethling <***>
Sent: 14 January 2025 09:01
Subject: [EXTERNAL] Re: Response From Builders [#795N]
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi there
I have a cash account with you so where is RCS involved?
On Tue, 14 Jan 2025, 11:11 Customer Contact Center, <***> wrote:
Good Day,
I hope this email finds you well.
We do apologize for the inconvenience.
To follow up on your query please contact RCS:***
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Kind Regards
Ethan Coulsen
Customer service
Tel: ***
E-mail:***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
please consider the environment before printing this email
LN
Leon N's update14 Jan 2025, 15:39
Reviewer Update
Hi there
This is my reply ? According to builders customer service i have a RCS account ??
I never signed up for that
Good day,
I trust this email finds you well.
Kindly note that you have a Builders RCS card therefore you need to contact RCS on ***.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Regards
Zayden-Kelly De Bod
Customer Contact Centre Agent
Tel: ***
E-mail:***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Builders Team,
From: Leon Neethling <***>
Sent: 14 January 2025 09:01
Subject: [EXTERNAL] Re: Response From Builders [#795N]
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi there
I have a cash account with you so where is RCS involved?
On Tue, 14 Jan 2025, 11:11 Customer Contact Center, <***> wrote:
Good Day,
I hope this email finds you well.
We do apologize for the inconvenience.
To follow up on your query please contact RCS:***
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Kind Regards
Ethan Coulsen
Customer service
Tel: ***
E-mail:***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
please consider the environment before printing this email
This is my reply ? According to builders customer service i have a RCS account ??
I never signed up for that
Good day,
I trust this email finds you well.
Kindly note that you have a Builders RCS card therefore you need to contact RCS on ***.
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Regards
Zayden-Kelly De Bod
Customer Contact Centre Agent
Tel: ***
E-mail:***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Builders Team,
From: Leon Neethling <***>
Sent: 14 January 2025 09:01
Subject: [EXTERNAL] Re: Response From Builders [#795N]
CAUTION: This email originated from outside of Massmart. Do not click links or open attachments unless you recognize the sender. Report any suspicious emails to Massmart Infosec.
Hi there
I have a cash account with you so where is RCS involved?
On Tue, 14 Jan 2025, 11:11 Customer Contact Center, <***> wrote:
Good Day,
I hope this email finds you well.
We do apologize for the inconvenience.
To follow up on your query please contact RCS:***
If you need any further assistance, please don’t hesitate to contact us at *** or ***.
Kind Regards
Ethan Coulsen
Customer service
Tel: ***
E-mail:***; www.builders.co.za
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
please consider the environment before printing this email
Builders Warehouse's replyOfficial
15 Jan 2025, 10:55Hi Leon,
Thank you for the feedback.
Please note that you would need to email ***, to have your information updated or changed.
If you need anything else, please let us know.
Kind Regards
SM.
Thank you for the feedback.
Please note that you would need to email ***, to have your information updated or changed.
If you need anything else, please let us know.
Kind Regards
SM.
Builders Warehouse's reply15 Jan 2025, 10:55
Official
Hi Leon,
Thank you for the feedback.
Please note that you would need to email ***, to have your information updated or changed.
If you need anything else, please let us know.
Kind Regards
SM.
Thank you for the feedback.
Please note that you would need to email ***, to have your information updated or changed.
If you need anything else, please let us know.
Kind Regards
SM.