Poor Service - Black and Decker Plainer

<p> </p> <p>I bought a B&D plainer from Builders Warehouse , Riverhorse Valley, Durban. I used the plainer 3 times, and it stopped working, and since it is still under warranty, I took it back. They tried everything not to honour the warranty. So 1st thing, I was told that because the cord was cut, the warranty no longer expires. No where could they show that rule in the T&C's. Therefore, I asked to speak to a manager. The manager came in, and tried the same excuse, from the cord being cut, to people using the tool for commercial use. What pathetic excuse. Then they tell me that I must take the plainer to springfield park to the supplier, and I refused as I have purchased it at Builders. So they phone the supplier and he comes up with more excuses. So I got irritated and asked for my money back, so the supplier said I must talk to the store, and slam the phone down in my ear.</p> <p> </p> <p>So I agree that they can send it to the supplier. They phoned me back telling me that I must pay R196 for a new blade. I mean how on earth can a tin blade be the cause for the tool not to work. Basically, they are trying everything for me to pay for a defected tool.</p> <p> </p> <p>This is poor service, and I want my money back, Very simple..!! </p>