AT
Antoinette T

1 reviews | Active since May 2023

06 Dec 2024, 09:28

Poor Service

If I can give no stars I would. I ordered two t-shirts online. Not a big order and not difficult. It has been cancelled twice and then rescheduled. It has been almost 2 weeks and received nothing. I had to phone to ask what was going on and no one knew. When I called to follow up the woman I spoke to was suddenly not available, how convenient. If this is how you do orders, I feel sorry for customers who order over Christmas period. Will never order or buy anything from Builders again.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply06 Dec 2024, 09:50
Official
Hi Antoinette, 

Thank you for getting in touch with us. 

I am sorry for the delay on your order as well as for the inconvenience caused to you. 

I do see that our team is working on this matter to have it resolved for you as soon as possible. I will be escalating it as far as I can to have it resolved quicker. JF