Poor service, awful quality, incorrect installation and silence.

We went to Builders Warehouse in Strubens Valley in December to order a set of kitchen units. Someone came out to measure the kitchen and make sure that the design would match what was installed. At this point, we talked about colour matching with existing wood finishes and several other details. When the kitchen was installed, it was done without being completed - one counter was not installed (because Builder's said they were out of stock) and there were several other finishes which were wrong because the measurements were incorrect. The wood finish was also wrong, despite our offering the person that initially came out a sample so they could match it (they declined the offer, saying they knew what they were doing).

A detailed complaint was sent to several people at the Strubens Valley builders two weeks ago. We asked that the entire installation be replaced and one with the correct colour be put in instead, or that everything is taken out and we get credited. One person responded, saying that they would find a kitchen counter. No response was given to all the other problems that we raised.

We have since been ignored.