1 reviews | Active since Jul 2017

22 Jul 2017, 12:48

Poor service at Builders Warehouse Rivonia

<p>I paid for my goods at the till point at 11:24 am on a Saturday morning and then waited at the Collection point for 5 doors, 1 beam, 14 corrugated iron sheets for 1 hour 20 minutes. I only got served because i parked a bus in the middle of the exit way and started shouting at people just to get the service. A manager called John was out there with the pickers and they just could not get this done. The service in the store is generally bad. The workers seem like they don't want to be there</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply22 Jul 2017, 14:41
Official

Hi Cornelius,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Bronwynne Nel