AS
Albert S
1 reviews | Active since Jul 2015
12 Nov 2019, 11:36
Poor service at Builders Warehouse
Made an online purchase on 4 November 2019. Still waiting for delivery. My wife phoned the call centre to establish the status of our delivery. The call centre agent would have called back....still waiting. Seems their online service is even worse than the in-store service. Rather go to Leroy Merlin next time.
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
12 Nov 2019, 12:03Hi Mrs Olivier,
Thank you for taking my call. I appreciate your feedback.
I am sorry you are experiencing this type of service and is certainly not what I want happening to you.
I will address this with our Branch Manager so that we can get this matter resolved and better the experience for you.
I will contact you with feedback.
If you need anything please let me know.
Regards,
Athena
Thank you for taking my call. I appreciate your feedback.
I am sorry you are experiencing this type of service and is certainly not what I want happening to you.
I will address this with our Branch Manager so that we can get this matter resolved and better the experience for you.
I will contact you with feedback.
If you need anything please let me know.
Regards,
Athena
Builders Warehouse's reply12 Nov 2019, 12:03
Official
Hi Mrs Olivier,
Thank you for taking my call. I appreciate your feedback.
I am sorry you are experiencing this type of service and is certainly not what I want happening to you.
I will address this with our Branch Manager so that we can get this matter resolved and better the experience for you.
I will contact you with feedback.
If you need anything please let me know.
Regards,
Athena
Thank you for taking my call. I appreciate your feedback.
I am sorry you are experiencing this type of service and is certainly not what I want happening to you.
I will address this with our Branch Manager so that we can get this matter resolved and better the experience for you.
I will contact you with feedback.
If you need anything please let me know.
Regards,
Athena
AS
Albert S's updateReviewer Update
15 Nov 2019, 11:56Dear Athena
This is now becoming very frustrating. One of your colleagues phoned my wife to say the items are not in stock and they will receive stock soon - what does soon mean? So your online system is obviously not working as how are we able to place an order with you being out of stock? Can you personally resolve this matter or get a senior staff member to phone us with firm timelines. Either you deliver the items ordered soon (preferably tomorrow at the latest) or reimburse our money with interest. Absolutely shockingly bad service. Regards Albert
This is now becoming very frustrating. One of your colleagues phoned my wife to say the items are not in stock and they will receive stock soon - what does soon mean? So your online system is obviously not working as how are we able to place an order with you being out of stock? Can you personally resolve this matter or get a senior staff member to phone us with firm timelines. Either you deliver the items ordered soon (preferably tomorrow at the latest) or reimburse our money with interest. Absolutely shockingly bad service. Regards Albert
AS
Albert S's update15 Nov 2019, 11:56
Reviewer Update
Dear Athena
This is now becoming very frustrating. One of your colleagues phoned my wife to say the items are not in stock and they will receive stock soon - what does soon mean? So your online system is obviously not working as how are we able to place an order with you being out of stock? Can you personally resolve this matter or get a senior staff member to phone us with firm timelines. Either you deliver the items ordered soon (preferably tomorrow at the latest) or reimburse our money with interest. Absolutely shockingly bad service. Regards Albert
This is now becoming very frustrating. One of your colleagues phoned my wife to say the items are not in stock and they will receive stock soon - what does soon mean? So your online system is obviously not working as how are we able to place an order with you being out of stock? Can you personally resolve this matter or get a senior staff member to phone us with firm timelines. Either you deliver the items ordered soon (preferably tomorrow at the latest) or reimburse our money with interest. Absolutely shockingly bad service. Regards Albert
Builders Warehouse's replyOfficial
15 Nov 2019, 12:06Hi Albert,
Thank you for your feedback.
I am in communication with the supplier and the delivery team to resolve this matter.
I do understand where you are coming from as you are waiting for this delivery to be made.
I am following up with the team and will provide you with feedback as soon as I have concrete information regarding when this delivery will take place.
Regards,
Athena
Thank you for your feedback.
I am in communication with the supplier and the delivery team to resolve this matter.
I do understand where you are coming from as you are waiting for this delivery to be made.
I am following up with the team and will provide you with feedback as soon as I have concrete information regarding when this delivery will take place.
Regards,
Athena
Builders Warehouse's reply15 Nov 2019, 12:06
Official
Hi Albert,
Thank you for your feedback.
I am in communication with the supplier and the delivery team to resolve this matter.
I do understand where you are coming from as you are waiting for this delivery to be made.
I am following up with the team and will provide you with feedback as soon as I have concrete information regarding when this delivery will take place.
Regards,
Athena
Thank you for your feedback.
I am in communication with the supplier and the delivery team to resolve this matter.
I do understand where you are coming from as you are waiting for this delivery to be made.
I am following up with the team and will provide you with feedback as soon as I have concrete information regarding when this delivery will take place.
Regards,
Athena