Poor service and very rude employee at Builders warehouse Meadowdale

Due to constant power outages in our area, I bought an additional 2 plate gas burner online and required to get a 9kg gas cylinder to operate it and went to my local Builders Warehouse in Meadowdale to obtain one. Usually this is a simple process, I tell the door security personnel and they write out a voucher, I pay, collect the gas and am on my way. Today however the security guard didn't understand that I needed the cylinder and the gas and sent me to information where I was attended to by a very rude, employee by the name of Lydia Manaka who told me to buy a Alva or Cadac cylinder. When I explained that I need a 9kg cylinder on an exchange basis and I’ll pay the deposit on the cylinder,she said they don’t do that unless I buy the appliance from them, which I know is not true because that is what I did in on three previous occasions without any problems, at the same store, the last time being 3 - 4 months ago. When I told her that I’ve done it that way previously she simply said, and I quote: “ I refuse” and I said I will pay the deposit she again said “ I refuse” I left and went straight to a local supermarket 750 m from my residence and was helped immediately, no questions asked, I paid the deposit, paid for the gas and was out in less than 5 minutes. This is how a professional business should operate and provide customer service.

I doubt that Builders Warehouse even cares, but they have just lost a very good and loyal customer. (I have been going there ant least once a week and often more, for over 15 years - 4 times in the last 5 days) I will NEVER go to Builders Warehouse again, not Meadowdale, not Boksburg and not Builders Express in Edenvale both of which I also often frequent. They have in fact lost 4 customers, because neither I nor my sons will support this franchise any longer. My sons run a small business from home and spend over R2500.00 an month on spray paint alone, and a considerable amount more on all the other supplies. Cashbuild Meadowdale is 550 m away, Build it Bedfordview is 2.4 km away, Gelmar Meadowdale is 450 m away, Paint Trade Meadowdale is 650 m away, Checkers Hyper Meadowdale is 800 m away, Leroy Merlin Greenstone is 900 m away from Builders Express Greenstone and Leroy Merlin Boksburg is 1.4 km away from Builders Warehouse Boksburg (closer to me) and I have also just found a new gas supplier. We don’t need Builders Warehouse, and this is all because of one rude, *********** and unprofessional employee with an attitude. It is employees like this who destroy businesses. Incidentally I now have 4 gas appliances and 4 9kg exchange cylinders, 3 of which were regularly exchanged at Builders warehouse and which were all originally obtained from Builders Warehouse Meadowdale.