1 reviews | Active since Oct 2017
Poor service and systems
Placed online order (for water tank) last week, with delivery for today. When I inquire on order today, I'm informed that they don't have stock. My order status indicates "in Progress", changed some time this morning from "scheduled", if they can't manage "online" maybe they shouldn't offer the facility, maybe take away phones as well, since they don't inform you about lack of service either! Regards
Hi Herman,
Thank you for your feedback regarding your order.
I'm sorry you've not received your online delivery as yet. I understand that this is concerning as you've been advised that there is no stock available.
Allow me the opportunity to have this matter looked into and to provide your with feedback.
Thank you once again for bringing this matter to our attention and we will be in contact with you shortly.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Hi Herman,
Thank you for your feedback regarding your order.
I'm sorry you've not received your online delivery as yet. I understand that this is concerning as you've been advised that there is no stock available.
Allow me the opportunity to have this matter looked into and to provide your with feedback.
Thank you once again for bringing this matter to our attention and we will be in contact with you shortly.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent