Poor service and poor communication

Good evening, Trust you are well. I am really not happy with the delivery of my washing machine. Firstly, I purchased the washing machine on Sunday and the date for delivery was very specific that it would be Tuesday 2 September 2025. I received a call on Monday stating that they were ready for delivery I informed them that I was not available and the delivery was specifically for Tuesday when I was available. On Tuesday 2 September 2025 I sat at home and waited for delivery nothing, I had to call at 4pm to find out what was happening with my delivery, it was only then that I was told that my delivery was now scheduled for delivery for 3 September 2025 this was a unilateral decision with no discussions or updates to me. It is now 3 September 2025 again there is no communication, I had to again call Builders woodlands myself at 5pm to find out what is happening with my delivery, they get back to me at 5:30pm to inform me that the driver just arrived to pick my order up and is enroute to deliver. The driver gets here at 6pm and asks me to get assistance from a caretaker at the complex to lift the machine up the stairs unfortunately because it is 6pm there was no caretaker to assist which meant that I (as a female) had to lift the washing machine with the driver myself. The driver then tells me that they cannot un***** the bolts because they don't have the size 10 wrench and I can ask from my neighbours, unfortunately there was no neighbour available to assist me and I was left with the machine just like that, not having been placed properly or un*****ed for usage. Which means I have to now find alternative means to un***** the bolts and connect the machine. To say that I am upset is an understatement. Kind regards,