Poor service and not honoring a 12 month warranty

I've purchased a fan 23/1/2023 yet when I took it out in December it did not work. It took me a while to find the sale slip. The fan was taken in Wed 10/1/2024 whereupon I was informed the fan will be sent for repairs (if possible). Yet I was not answered what happens when the fan is not repairable. The guarantee was for 12 months, I did not realize you operate the same as HiFi corporation otherwise I would never have bought electrical appliances from your enterprise. I phoned today, 12/1/2024 to find out what is going on and the call centre agent was unable to reach the store! The call centre agent committed to returning my call once she was able to make contact with the store, yet to no avail. I need a fan and I need a fan quick. I did not spend R2 400 for this kind of experience, less than a year later!