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silvesta A

1 reviews | Active since Jan 2016

23 Dec 2024, 06:14

Poor service and lack of communication

I don’t understand why builders managerial personnel in Queenstown branch can’t process a simple R200 and something from their own Builders system into my account. I’ve waisted more resources try to get back the R200 without any success.

Let me enjoy my festive holidays, advise the guys there in Queenstown branch that they can spoil themselves with the cash, probably they need it so badly hence they haven’t process the cash after a month returned goods to them

0
Replies (7)
Builders Warehouse
Builders Warehouse's reply23 Dec 2024, 08:04
Official
Hi Silvesta,

Thank you for bringing this to our attention. I am sorry for the level of service you've received and that your funds have not been refunded yet.

I will have the matter escalated and our team will be in touch.

Regards,
SR
sA
silvesta A's update30 Dec 2024, 13:08
Reviewer Update
Good day.

Even to this day, I’m still waiting for the issue to be resolved
Builders Warehouse
Builders Warehouse's reply30 Dec 2024, 13:09
Official
Hi Silvesta,

I will follow up with the team. SR
sA
silvesta A's update07 Jan 2025, 08:33
Reviewer Update
I am still waiting for someone to sort out the issue even though you said you will follow up. M
There’s nothing as annoying as what builders is doing.
Builders Warehouse
Builders Warehouse's reply07 Jan 2025, 09:08
Official
Hi Silvesta,

I am currently waiting on feedback from the store. As soon as I receive a response I will let you know. SR
sA
silvesta A's update07 Jan 2025, 10:32
Reviewer Update
And you think they’ll reply? They can’t reply to their own people from the 23rd of December, it make sense why they’re unwilling to do anything about my issue
Builders Warehouse
Builders Warehouse's reply27 Jan 2025, 15:07
Official
Hi Silvesta,

Please note that your funds have been refunded. SR