DS
Denise S
1 reviews | Active since Feb 2021
10 Dec 2024, 15:17
POOR SERVICE AND COMMUNICATION
I placed an order for furniture with Builders Warehouse online on the 22nd November. Order number ***. I received part delivery on one day. A few days later another partial delivery. We are now on the 10th December and the last item has yet to be delivered. I have contacted customer care. But honestly absolutely useless. I received a call from them and the consultant said she would get back to me. Still nothing. Yesterday another call asking if you can believe it if the last item is delivered. Seriously all i can say the service and communication from them is useless. Definately will not recomend an OnLine purchase.
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Replies (3)
Builders Warehouse's replyOfficial
10 Dec 2024, 15:27Hi Denise,
Thank you for bringing this to our attention, and I'm sorry for the experience you've had and the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind regards KD
Thank you for bringing this to our attention, and I'm sorry for the experience you've had and the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind regards KD
Builders Warehouse's reply10 Dec 2024, 15:27
Official
Hi Denise,
Thank you for bringing this to our attention, and I'm sorry for the experience you've had and the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind regards KD
Thank you for bringing this to our attention, and I'm sorry for the experience you've had and the service received.
I will have this matter escalated for you, and we will keep in touch.
Kind regards KD
DS
Denise S's updateReviewer Update
13 Dec 2024, 14:27Wow KD Absolute nonse. Who did you escalate this complaint to and who follows up. I as the customer has to call in every day as the satff in customer complaints are useless. Chelsea who was supposedly going to call me back and has not done so for 2 days is now sick. Great Excuse!!!! all i can say is I DO NOT RECOMMEND SHOPPING ON LINE at Builders Warehouse
DS
Denise S's update13 Dec 2024, 14:27
Reviewer Update
Wow KD Absolute nonse. Who did you escalate this complaint to and who follows up. I as the customer has to call in every day as the satff in customer complaints are useless. Chelsea who was supposedly going to call me back and has not done so for 2 days is now sick. Great Excuse!!!! all i can say is I DO NOT RECOMMEND SHOPPING ON LINE at Builders Warehouse
Builders Warehouse's replyOfficial
13 Dec 2024, 14:35Hi Denise,
I'm sorry for the service received.
Your complaint was escalated to our online team.
I will follow up with them on this for you.
Kind regardsKD
I'm sorry for the service received.
Your complaint was escalated to our online team.
I will follow up with them on this for you.
Kind regardsKD
Builders Warehouse's reply13 Dec 2024, 14:35
Official
Hi Denise,
I'm sorry for the service received.
Your complaint was escalated to our online team.
I will follow up with them on this for you.
Kind regardsKD
I'm sorry for the service received.
Your complaint was escalated to our online team.
I will follow up with them on this for you.
Kind regardsKD